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  3. Responsible Gambling

Responsible Gambling

Responsible Gambling Advice

Bonus Boss is dedicated to ensuring that all of our players can get the help and support that they need, when it comes to responsible gambling. It’s important that you feel that you can have fun and stay in control of your mobile gambling.

Below we have provided some of our top tips for how to gamble responsibly:

  1. Make sure to set limits for yourself. These limits can include purchasing, wagering and even losses. So make sure to consider these before you start gambling.
  2. If you find that your gambling is interfering with your daily commitments, then we strongly advise that you DO NOT continue to gamble.
  3. We never advise gambling if you are in recovery for any dependency or if you are under the influence of alcohol or any other substance.
  4. Finally, gambling should never be seen as a source of income. Never gamble on Bonus Boss, or any other site, if your aim is to win money to repay any debts that you may have.

There is always free advice, support and counselling available from GamCare to help in the prevention and treatment of problem gambling in the UK. You can contact them via their UK-based helpline at 0808 8020 133 or visit www.gamcare.org.uk.

Other Responsible Gambling Resources

There are a multitude of resources available to you if you’re looking for more information on responsible gambling, including GambleAware.org.

Various companies also offer software that you can install to prevent access to gambling sites on your computer. These include Gamblock (https://www.gamblock.com) and Betfilter (http://www.betfilter.com/).

The age verification systems and procedures that Bonus Boss has in place, minimise the risk of underage players from accessing our casino service.

We would also advise any parents and guardians who play on a family-shared computer, to use parental controls. This can include installing filtering software to prevent children and young people from accessing gambling-related content.

Net Nanny is a software that protects children from inappropriate web content. Another option is Cybersitter, which allows parents to choose which sites they would like to block.

Responsible Gambling Questions

If you are concerned that you may have a gambling problem, ask yourself the following questions:

  1. Do you stay away from work or college to gamble?
  2. Do you gamble to escape from a boring or unhappy life?
  3. When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
  4. Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
  5. Have you ever lied to cover up the amount of money or time you have gambled?
  6. Have others ever criticised your gambling?
  7. Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts?
  8. Are you reluctant to spend “gambling money” on anything else?
  9. Have you lost interest in your family, friends or interests?
  10. After losing, do you feel you must try and win back your losses as soon as possible?
  11. Do arguments, frustrations or disappointments make you want to gamble?
  12. Do you feel depressed or even suicidal because of your gambling?

The more you answer “yes” to these questions, the more likely you are to have a serious gambling problem. We’d advise that you to contact a responsible gambling organisation such as GamCare, as soon as possible for free advice and support. We’d also advise that you review the responsible tools available below and see if any of them can help you get your gambling under control.

Session Limits

The session limits that we have in place are designed to remind you when you’ve been playing continuously for a set amount of time. This limit will make you aware of just how much time you spend playing and can be helping in giving you a head-up that it might be time to take a break.

If you make the decision that you want to keep playing, you will have to start a new session, which you can do by quitting the game and reloading it. A ‘session’ is based on how long you’ve been continuously playing an individual game for. If you switch games or log out of your account and back in again, a new session will start.

For each new session you start, a new session limit will need to be set. If you’re playing on our website and you set your session limit within another tab, you’ll need to refresh the game before the changes will take effect.

If you’re currently logged into your account, you are able to set a session limit using the ‘Set Session Limit’ button below.

Deposit Limits

You are able to set deposit limits on your Bonus Boss account, which enables you to cap the amount of money that you are depositing. You can choose a deposit limit period of 1 day, 7 days or 4 weeks.

You are able to lower your deposit limit at any time with immediate effect. However if you decide that you want to be able to deposit more, and increase your deposit limit, it will take 24 hours to take effect. This is to give you time to ensure that you are happy and comfortable to spend more money.

We would like to note that our customer support team are unable to override any deposit limits you’ve set. To set a deposit limit, simply make sure you’re logged in to your account and then use the ‘Set Deposit Limit’ button below.

Cool-Down Period

Here at Bonus Boss we offer you the opportunity to set a cool-down period on your account, if you feel like you are starting to need a break from playing.

Please note that any pending bonuses due to go onto to your account will be cancelled. You won’t be able to access your Bonus Boss account, or play on any of our sister brands while your cool-down period is active. You can set a cool-down period with the ‘Set Cool Down Period’ button below.

You can choose your cool-down period, from 1 day, 7 days or 4 weeks. When this time period finishes, you will be able to access your account again and continue playing.

Self-Exclusion

If you feel that you are no longer able to gamble safely, it is important that you address this and take action. Bonus Boss gives you the option to self-exclude if you decide you need to stop playing. This exclusion is across both Bonus Boss and our sister casino brands.

If you request a self-exclusion, you will not be able to access your account or play with any of our casino brands during your chosen exclusion period, which can be anything from 6 months up to 5 years. For your own protection, this cannot be reversed under any circumstances.

If you would like to self-exclude, please contact our customer support team on 01384 885046 for assistance. Alternatively, you can email selfexclusion@bonusboss.co.uk with your account details and how long you’d like to self-exclude for. If no period is stated, we will exclude you for the minimum period of 6 months.

You can also request a self-exclusion without the need to contact our customer support team by using our automated service. To self-exclude, text the word EXCLUDE to 89905. This will be in place for the minimum period of 6 months.

Gamstop

If you’re considering self-exclusion, you may wish to register with GAMSTOP.

GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed within Great Britain.

To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk

Access to Customer History

If you would like to gain access to your full transactions history, please first ensure that you are logged into your account. Then select ‘My Account’ from the menu, and from there, choose ‘Game Records’ to view your total deposits, withdrawals and bonuses received. You can also review your game records from the last 3 months.

You can review your Total Net Deposits (Deposits – Withdrawals) from 01/04/2018 here:
View0$

Over 18 Only

In the United Kingdom, the minimum legal age to gamble is generally 18 years old.  This applies to all online gambling.

We perform age verification checks on all of our customers to make sure that they are 18 or over.  If these checks do not give us the information we need, documentary proof of age will be required.

Account holders can help us to prevent children and young people from accessing our services by keeping usernames and passwords confidential at all times.  Also, we strongly advise against saving login details to your device.

If we become aware that anyone under the age of 18 has an account and has gambled/ is gambling with us, their winnings will be forfeited and their account will be closed with immediate effect.

Need to set a Session Limit?

Set Session Limit
You currently have a Session Limit set for 30 minutes
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I would like to set a Session Limit so that I am notified after being in a game-session for a time period exceeding 60 minutes. This Session Limit will only be valid for your current Session.
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You have now set a Session Limit for a time period of 30 minutes. You will receive a notification if the amount of time you spend playing one of our games for real money surpasses the chosen limit.

Do you want to set Daily Deposit Limit?

Set Deposit Limit

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Pending Limit

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Need a Cool down from playing?

Set Cooling Down Period

You are about to set a cooldown period for your account. Pending bonuses that would be applied to your account within this time period will be cancelled.

Yes
No

If you would like a break from the site, you can cool down for a period of time by selecting one of the options below.

1 Day
7 Days
4 Weeks

You are about to set a cooldown period of 1 days, during this period you will not be able to login or deposit.

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No

You have set a cool down period and your account is locked until 1.

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Responsible Gambling

Activation

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If you don't receive a text message, don't worry! Wait two minutes and then check your email inbox. We'll email you an activation link that you can use to complete your registration.

If you have used the activation link in the SMS already, please press Continue to start playing.

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Promotional Terms and Conditions

Section 6: Valid Stakes, Bets or Wagers

You may stake up to the amount of the balance available in your Account. We do not offer Accounts with a credit facility.

Winnings which are generated from promotional free spins will go into your Bonus Credit Account.

When a bet or stake is placed and confirmed, the corresponding amount is deducted from your Account balance.

Game specific rules will be made available to you when you start playing a game. These rules can be located on the Website and within each game. These are referred to as the Rules of the Games. It is your responsibility to read and understand these game specific rules before you start playing.

It is your responsibility to check that the bet instructions you have submitted are correct before committing to play.

Winnings from deposits will go into your Cashable Credit Account.

All bonuses (including winnings from promotional free spins) will be credited to your Bonus Credit account and are subject to the Bonus Credit Wagering Requirement. Winnings from Bonus Credit will also be credited to your Bonus Credit account.

Once your Bonus Credit Wagering Requirement Balance is £0, any remaining Bonus Credit will automatically be transferred as winnings to your Cashable Credit account.

If your Bonus Credit Account Balance is £0, you should contact us to remove any remaining wagering requirements from your account. You can contact our Customer Support Team on 01384 885046.

In the event that you withdraw Cashable Credit before you have met your Bonus Credit Wagering Requirement (i.e. before your Bonus Credit Wagering Requirement Balance is £0) your Bonus Credit and Bonus Credit Wagering Requirement will be reduced by the same percentage that you have withdrawn from your Cashable Credit. By way of example only: you have made a first deposit of £10, credited to your Cashable Credit account, and received a first deposit match bonus of £10, credited to your Bonus Credit account; your Bonus Credit Wagering Requirement Balance is £400 (i.e. 40 x bonus of £10); you play through your £10 deposit once on a slots game and win £50. Your Bonus Credit Wagering Requirement Balance is unchanged (as you have not yet staked any Bonus Credit); you are free to withdraw the £50 winnings, stored in your Cashable Credit account, but you choose to only withdraw £25 (i.e. 50%); as your Bonus Credit Wagering Requirement Balance is not yet £0, you will forfeit 50% of your Bonus Credit (reducing it to £5) and your Bonus Credit Wagering Requirement Balance will be reduced by 50% (reducing it to £200).

If bonus abuse is discovered we may at our discretion remove rewards as outlined in section 7b.

In the event that you stake both Cashable Credit and Bonus Credit, any winnings will be applied proportionately to your Cashable Credit and Bonus Credit accounts and your Bonus Credit Wagering Requirement Balance will be reduced only by the amount of Bonus Credit used. By way of example only: you have deposited £5, credited to your Cashable Credit account, and have received a first deposit match bonus of £5, credited to your Bonus Credit Account; your Bonus Wagering Requirement is £200 (i.e. 40 x bonus of £5); you elect to stake £10 on a slots game; as you do not have enough Cashable Credit to cover your stake, the remaining £5 (50%) will be deducted from your Bonus Credit and your Bonus Credit Wagering Requirement Balance will be reduced by £5 to £195; you win £50; £25 of your winnings (i.e. 50%) will be credited to your Cashable Credit account; and £25.00 of your winnings (i.e. 50%) will be credited to your Bonus Credit account.

When betting on our betting and gaming products, the percentage of your stake that will contribute to the Bonus Credit Wagering Requirement is as follows:

Betting and Gaming Product %
Slots 100
Bingo 100
Roulette 10
Blackjack 10

When playing with Bonus Credit winnings from Casino games, the wagering contribution taken from the remaining bonus wagering will be the contribution % of the Casino game that the winnings came from, regardless of which game in being played. For example, if you win £10 on Roulette, then play with that £10 in a Slots game, the wagering contribution for the slots play will be 10% (the Casino game Wagering Contribution).

Stakes from your Account will be made in this order:

  1. free spins (if any);
  2. any amounts in your Cashable Credit Account which comprise of winnings from bonus credit;
  3. any amounts in your Cashable Credit Account which comprise of winnings from deposits;
  4. any deposited amounts in your Cashable Credit Account; and
  5. any bonus amounts in your Bonus Credit Account.

By placing a real money bet, you warrant that you are legally able to do so within your jurisdiction and that you accept that we are unable to provide any warranties as to the legality or otherwise of your participation in real money play. It is your responsibility to determine if remote gambling is legal in your jurisdiction.

In the event of a disconnection from the service whilst you are using our betting and gaming products, you are advised to log back in as quickly as possible. If you experience disconnection difficulties on a regular basis, please consult your service provider as to what measures can be initiated to help reduce this risk. We shall not be responsible for any damages, liabilities or losses suffered as result of the disconnection of Players during play.

Section 7: Bonuses

Section 7a: General rules applicable to bonuses

We offer a number of opportunities for Players to qualify for bonus credit which is added to a Player’s Bonus Credit Account. This includes, for new Players, the Introductory Free Spins, Deposit Activated Free Spins and the Deposit Match Bonuses. Other bonuses are available from time to time. All bonuses can be used to win real money.

All bonuses will be subject to successful verification of your identity (Name, Address and Date of Birth). No bonuses can be used until the process is complete.

Bonuses will be added to your Bonus Credit Account. All bonuses are subject to the Bonus Wagering Requirement and specific game stake contribution % as stated in Section 6 Term 39. Winnings arising out of Bonus Credit will also be credited to your Bonus Credit Account. Once your Bonus Credit Wagering Requirement Balance is £0, any remaining Bonus Credit will automatically be transferred as winnings to your Cashable Credit Account.

When you download a game with a free bonus attached, the bonus can be claimed only once. There will be no bonuses for subsequent downloads of the same game by you.

You may receive regular updates by text message advising you of bonuses received depending on your account settings.

From time to time we may offer bonuses that, if not used, expire after a certain time period. Please note that if the bonus is not used within this time period, it will disappear from your Account.

If you sign up to a promotion offering a free bonus or free spins without the need to make a deposit the maximum withdrawal that you can make is £50 on Bonus Boss if you are a UK Player and £50/ 50 euros/ $50 or other currency equivalent if you are a non-UK Player. This withdrawal limit applies to each promotion of this type providing you have made at least one deposit on your respective account. If you have not made any deposits then this withdrawal limit is applied throughout the lifetime of your respective account for funds won from promotions of this type.

Full T&Cs for Casino Bonuses
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© 2021 Bonus Boss. Bonus Boss is operated by In Touch Games Limited of Fountain House, Great Cornbow, Halesowen, West Midlands, B63 3BL - 01384885046. In Touch Games Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 2091.

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