We regret to inform you that we have taken the difficult decision to surrender our licence with immediate effect and you will no longer be able to deposit and use our services.
Please be assured that any outstanding balances on your account will remain protected and available to be withdrawn in accordance with our terms and conditions.
You can find further details of how to withdraw your funds by logging in to your account. If you have any queries relating to our surrender you can direct these to our customer support team by using the Support section of the website.
Safer Gambling
Take Time To Think is a national campaign to encourage the use of safer gambling tools for a safe and responsible betting and gaming experience. It follows on from the long established 'When the Fun Stops Stop' campaign and is managed by the Betting and Gaming Council.
We are committed to providing an enjoyable gaming experience whilst promoting and supporting safer gambling.
Why not explore our selection of spending controls below to see if there’s one right for you? They’re available to everyone, all the time.
Safer Gambling Tools
Our Safer Gambling tools help you to control your spending and activity.
Net Affordability Deposit Limit
You can view the bar below to keep track of your deposits.
Your net deposits this month:
Net deposit limit:
Why do I have a Net Affordability Deposit Limit?
Net Deposit Limit
You have spent out of your net deposit limit. The net deposit limit will reset on .
Set Net Deposit Limit
Frequency
Amount
Session Limits
The session limit facility allows you to set a reminder to let you know when you've been playing a game for a certain period of time.
This helps you to be more aware of how much time you're spending playing, and offers a helpful reminder that you may wish to take a break.
Active:
Session limit
Cool Down Period
You can take a break from gaming at any time for a period of 1 day up to 6 weeks.
Self-Exclusion
If you begin to feel that you can no longer gamble safely and you need to stop, we have a self-exclusion facility in place to help with this. If you choose to instigate the self-exclusion process, your Bonus Boss account, and any accounts you may have with any of our sister brands, will be locked for a period of time, chosen by you.
We offer online self-exclusion for periods of 6 months up to 5 years. If you would like to self-exclude please use the 'Set Self-Exclusion Period' button below.
You are about to Self-exclude. This means you will not be able to log into this site and access any of our games (along with our sister brands which includes mFortune, Mr Spin, Dr Slot, Casino2020, Bonus Boss, Jammy Monkey, and PocketWin) until the self-exclusion period has ended. We recommend that you withdraw any balance in your cashable credit account before self-excluding to avoid any delays.
Once you have self-excluded, we will attempt to withdraw any remaining cashable credit balance back to your last payment method where possible. For security reasons, you will need to confirm that the details of your last payment method are correct, prior to us being able to withdraw the balance back to it. Please do this by contacting us via Customer Support on Live Chat. Alternatively, contact us via email: support@bonusboss.co.uk If unsuccessful, we will contact you directly via email.
Please select the time period of this self-exclusion:
Set Self-Exclusion
Period
For more information about Safer Gambling, please visit Gamstop, BeGambleAware.org, National Gambling Helpline, Take Time to Think plus many more. Alternative sources of help are also available in the Safer Gambling section of our website.
Deposit Curfew
By activating the Deposit Curfew Safer Gambling tool you will not be able to make deposits on your account between 10pm and 8am the next day.
If you wish to remove your deposit Curfew, this can be done by selecting the `Remove Deposit Curfew` and it will no longer be effective following a 24-hour cooldown period.
Limits Frequently Asked Questions
Net Deposit Limit – what does this mean?
A Net Deposit Limit caps the net losses that a customer can incur in a 30-day period. Example: If you have been set an affordability Net Deposit Limit of £400, you will be able to continue to deposit up until you have a loss of £400. If your (deposits minus withdrawal) = £400, then you will no longer be able to deposit for that rolling 30-day period.
Gross Deposit Limit – a limit based on the cumulative deposits that a customer can make in a 30-day period.
Are all limits net?
Yes. All limits including those set by yourself are net limits. This means that your remaining deposit limit is the amount left after having subtracted your withdrawals from your deposits.
For limits set by you, the duration of these limits will be in place for as long as you decide – daily, weekly, or monthly.
How long are the limits in place for?
The limit will be in place for a 30-day period.
Can I keep track of how much of my limit are remaining?
Yes, this is available via our Safer Gambling page under the ‘Safer Gambling Tools’ Section.
Does this affect my self-set deposit limit from the SG tools?
No, this is independent of the deposit limits set by players via the Safer Gambling tools section.
Can I request to change my deposit limit?
You can decrease your deposit limits by setting this via the Safer Gambling tools section of our website. Should you wish to increase your deposit limits, please contact our customer support team who will help to advise you on how to do this.
Disable Promotions
You can request not to receive promotional offers from us by contacting our customer support team via Live chat .
Account Closure
If you would like to close your account, please contact our customer support team via Live chat .
At Bonus Boss, we focus on applying a Net Deposit Limit; a control feature which caps the net losses that a customer can incur in a 30-day period.
The reason for this change is to offer you far more flexibility when it comes to having a deposit limit, whilst also ensuring that you are safe. The deposit limits set will vary depending on our criteria, and all customers will still have a standard Gross Deposit based limit set to run parallel with your net limit.
If you would like to gain access to your transactions history, log into your account.
Select 'My Account' from the menu then choose 'Game Records'.
You can also review your game records from the last 3 months.
You can review your Total Net Deposits (Deposits – Withdrawals) from 01/04/2018 here:
If you feel you may have a problem with your gambling, ask yourself the following questions:
- Do you stay away from work or college to gamble?
- Do you gamble to escape from a boring or unhappy life?
- When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
- Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
- Have you ever lied to cover up the amount of money or time you have gambled?
- Have others ever criticised your gambling?
- Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts?
- Are you reluctant to spend “gambling money” on anything else?
- Have you lost interest in your family, friends or interests?
- After losing, do you feel you must try and win back your losses as soon as possible?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you feel depressed or even suicidal because of your gambling?
The more you answer “yes” to these questions, the more likely you are to have a serious gambling problem. We’re here to help, just contact our customer support team or get in touch with GamCare or any of the other trusted companies listed below in “other sources of help”.
Alternatively, try this GamCare test:
GAMSTOP lets you put controls in place to restrict your online gambling activities.
You will be prevented from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing.
If you need help with your gambling and want to talk to someone or you’re worried about someone close to you, please ask for help and contact any of the below:
National Gambling Helpline
GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat. Advisers will listen to you, they won’t judge and your conversation is confidential.
BeGambleAware
BeGambleAware provides information, advice and directs people to support to help keep people safe from gambling harms.
National Gambling Treatment Service
The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland and Wales.
Gamcare Forums & Chatrooms
GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another.
Gambling Therapy
Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling.
Gam-anon
Gam-anon is a support group for those affected by or close to compulsive gamblers. Contact Gam-anon: 08700 50 88 80.
Step Change Debt Charity
Provides the UK’s most comprehensive debt advice service. Helping people with debt problems take back control of their finances and their lives. Contact StepChange: 0800 138 1111
Citizens Advice Bureau
The Citizens Advice Bureau helps people resolve legal, financial and other problems by providing free information and advice.
Take Time To Think
Take Time To Think is a national campaign to encourage the use of safer gambling tools for a safe and responsible betting and gaming experience. It follows on from the long established 'When the Fun Stops Stop' campaign and is managed by the Betting and Gaming Council.
In the United Kingdom, the minimum legal age to gamble online is 18 years old.
We perform age verification checks on all of our customers to make sure that they are 18 or over. If these checks do not give us the information we need, documentary proof of age will be required.
You can help us to prevent children and young people from accessing our services by keeping usernames and passwords confidential at all times. Also, we strongly advise against saving login details to your device.
If we become aware that anyone under the age of 18 has an account and has gambled/ is gambling with us, their winnings will be forfeited and their account will be closed with immediate effect.
Bonus Boss uses sophisticated age verification systems and procedures to minimise the risk of underage customers from using our online services. Nevertheless, we recommend that parents and guardians who use a family-shared computer to install filtering software in order to restrict internet access to children and minors.
There are a number of parental filtering solutions that can be used to monitor or restrict access to the Internet:
- Net Nanny – filtering software that protects children from inappropriate web content.
- Cyber Sitter – a filtering software which allows parents to add their own sites to block.
There are number of tools available which allows you to block access to gambling websites, apps and adverts such as:
What you can do to limit gambling ads:
To find more information regarding 'can I block ads' on Facebook and 'how can I adjust my ad preferences', please view this article from their Help Center.
You can block tweets from individual gambling companies. Click the down arrow and look for the option to “Block @…”
If the tweet is an advert, you can in the same menu select “I don’t like this ad”
You can also select “Why am I seeing this ad”, and access these two pages using the links provided here.
Here you can disconnect other apps you might have allowed to connect to your Twitter account, and various other options for reviewing and amending the profile advertisers use to target you.
On this page, you can de-select interests which might be a cause for more gambling-related content - one of which is potentially “gambling”. Un-ticking some or all of the options on this page may reduce the data by which gambling-related advertisers may be targeting you.
The easiest way to stop seeing adverts from specific gambling companies is to block their account. To do this click on the three dots in the top right hand corner of their profile page and select ‘Block’.
You can also hide or report adverts. Just click on the three dots at the top right of the page when viewing a sponsored post and either select ‘Hide ad’ or ‘Report ad’. You can then choose the appropriate option to let Instagram know why you’re hiding or reporting this ad.
To amend your account preferences, you can click in the bottom right corner of the screen to go to your profile, navigate to the ‘Settings’ screen using the three lines at the top of the page, select ‘Ads’ then ‘Ad topics’ and choose which topics you would like to see fewer ads for.
Google has provided the following information: See Google’s remove unwanted ads external page which outlines the below.
-
Block specific advertisers
This feature exists on Google Search, Maps, YouTube and Gmail when you are signed into your Google account. Instructions for each product listed in above external link. -
Mute similar ads
For other display ads that appear when users are on other websites, users can choose to ‘mute the ad’. This will stop other ads very similar to it that have been purchased by the same advertiser, as well as other ads from the same advertiser that uses the same web URL.
For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards see:
Safer Gambling
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